End User Agreement

1. GENERAL

This Agreement creates binding legal obligations on you. If you do not agree to any of the terms of this Agreement, please do not access the Platforms, use any of the services offered through the Platforms or register an account for such services.

1.1 These terms and conditions constitute the agreement ("Agreement") between you ("User") and Upride Private Limited and our affiliates ("we," "us," or "Upride") regarding your use of our Upride Private Limited service ("Service") in India, and applies to our website (https://upride.in) ("Website") and to the Upride Private Limited application for mobile devices ("Upride Private Limited App") using operating systems such as iOS, Android, and/or Web Mobile or running in browsers of such operating systems (the Website and the Upride Private Limited App are collectively called the "Platform").
1.2 Your use of the Service is subject to this Agreement, our privacy policy ("Privacy Policy") and terms and conditions ("Terms and conditions") which are located on the Platform. You agree to accept our Terms and Conditions and Privacy Policy which constitute integral parts of this Agreement.
1.3 We reserve the right to modify the terms of this Agreement at any time. Such changes will become effective when we post the modified Agreement on the Platform. Each time you use the Platform or the Service, the then-current version of this Agreement will apply. If you use the Platform or the Service after a modification of this Agreement, you agree to be bound by the terms of this current version of the Agreement as modified.
1.4 This Agreement contains important information regarding your rights with respect to the Platform and the Service, including your relationship with us. Please read this Agreement carefully, and review this Agreement regularly.

2. PLATFORM OVERVIEW & SCOPE OF SERVICES

2.1 Upride is a technology-enabled platform that facilitates access to driving education services and transport authority–related regulatory assistance.
2.2 The Platform enables Users to discover, customize, and book driving training programs for two-wheelers, four-wheelers, automatic vehicles, and scooters, and to request consultation and assistance for services including learner's licence issuance, hire drivers (part time or full time), driving licence issuance and renewal, international driving permits, ERP solutions to driving schools, vehicle registration transfers, and other related RTO processes.
2.3 Upride operates solely as an intermediary and facilitator between Users and independent instructors, driving schools, consultants, and service partners. Upride does not itself provide driving instruction or grant regulatory approvals.
2.4 Upride does not guarantee that any User will pass any test, obtain any licence, permit, or approval from any authority.

2.5 DATA SHARING & PROCESSING CONSENT

You expressly consent to the collection, storage, processing, and sharing of your personal information and documents with instructors, driving schools, consultants, service partners, and relevant government or transport authorities, solely for the purpose of providing and facilitating services through the Platform, including driving training and licence- and permit-related assistance.

2.6 RTO SERVICES DISCLAIMER & DELIVERY LIMITATIONS

2.6.1 The User acknowledges and agrees that all licence-related services (including but not limited to learner's licence, driving licence issuance, renewal, international driving permits) and other RTO-related services facilitated through the Platform are subject to verification, approval, processing timelines, and the sole discretion of the relevant Regional Transport Office ("RTO") authorities.
2.6.2 Upride acts solely as a facilitator for documentation support, application assistance, and coordination with service partners. The end-to-end completion, approval, rejection, or delay of any such service is entirely dependent upon the RTO and applicable governmental processes. Upride does not guarantee approval, timelines, or successful completion of any RTO-related service.
2.6.3 Upride shall not be liable for any discrepancy, rejection, delay, or issue arising from incomplete or incorrect documentation, User ineligibility, system errors, governmental processes, or any acts or omissions of RTO authorities.
2.6.4 The User acknowledges that passing any test, including but not limited to driving tests or eligibility assessments conducted by the RTO, is solely the User's responsibility. In the event that the User fails any such test:
- (a) no refund shall be provided under any circumstances; and
- (b) the User shall not have the right to raise any complaint, claim, or dispute against Upride in relation to such failure.
2.6.5 Upon successful approval and issuance of any licence or permit, the printing and physical delivery of the licence card or related document ("Hard Copy") shall be carried out solely by the RTO and/or authorized postal or courier services.
2.6.6 Upride shall not be liable for any delay, loss, theft, misplacement, incorrect delivery, or non-delivery of such Hard Copy, including any issues arising during transit or due to incorrect or incomplete address details provided by the User.
2.6.7 Upride may, on a best-effort basis and without any obligation, assist the User in coordinating with the relevant RTO authorities or postal services regarding delivery status. Such assistance shall not create any liability or responsibility on Upride for the final delivery of the Hard Copy.

3. SERVICE DELIVERY & INSTRUCTORS

3.1 Services facilitated through the Platform may be delivered through Upride managed instructors and vehicles, independent freelance instructors onboarded on the Platform, or third-party driving schools and consultants operating under collaboration arrangements.
3.2 Instructors and partners available on the Platform are independent service providers and are not employees, agents, or representatives of Upride.

4. USER QUALIFICATION

You warrant and represent that:

you are aged 18 years or over; and have the requisite mental and legal capacity to enter into this Agreement and use the Services.
any information you submit to us when using the Service is accurate, complete, and current;
your use of the Service does not violate any applicable law or regulation.

5. USER REGISTRATION

5.1 You shall register with the Platform through mobile phone verification or other procedure to become a registered user on the Platform. You acknowledge and agree that the information you provide during the user registration process is accurate and complete, and you shall promptly notify us of any changes to the information.
5.2 The user account ("Account") you create following the registration process shall be personal to you. You may not transfer your Account to anyone else, nor permit or assist others to use the Service through your Account, except for those individuals or businesses that have been expressly authorized by us to create accounts on behalf of their employers or customers.
5.3 After successfully completing the User registration process, you may start using the Service through the Platform in accordance with this Agreement.
5.4 We reserve the right to suspend, deny or revoke your access to your Account, the Platform and/or the Service at any time and at our sole discretion. If you are suspended, or have been denied or had your access revoked you may lodge a User complaint in accordance with the procedures set out in this Agreement.

5.5 A VERIFICATION DISCLAIMER

Upride may conduct basic onboarding checks of instructors; however, it does not guarantee the accuracy or continuing validity of any credentials.

6. ACCOUNT SECURITY

6.1 You are responsible for the security of your Account including login information and password(s). Please ensure that you log out at the end of each session when using the Website and leave the Platform following the correct steps. If you disclose your Account information to any third party you will solely be responsible for any losses and consequences of such acts.
6.2 Subject to Clauses of this Agreement, you shall be solely responsible for all the actions and results carried out under your Account, including, but not limited to, using Upride Private Limited ("Upride Private Limited app"), releasing information, disclosing information, posting comments, posting reviews etc., whether the actions and results have caused any damage to yourself, to us or to any third party.
6.3 You must notify us via the Platform immediately you become aware of any unauthorized use of your Account, or other situation that may cause theft or loss of your Account. Upon notice of unauthorized use we will temporarily lock your Account, but you acknowledge that doing so takes a reasonable amount of time, and it will not be immediate.
6.4 Your Account may only be used by you and may not be shared with any other person. You agree:
- to keep your Account details private at all times;
- to keep the login verification code to your Account safe and confidential;
- not to transfer any part of your Account (e.g., address book, etc.) to anyone else; and
- to comply with all applicable laws and the terms and conditions in this Agreement in connection with your Account.
6.5 You shall be responsible for all actions and transactions made through your Account unless you have closed it, or reported any misuse of your Account to us via the Platform.
6.6 We attach great importance to the protection of your personal information and information of other users. If you come into contact with any personal information or documents of any other user through your use of the Platform or communication with other users, you shall keep such information confidential and will not in any way disclose such to any other party.

7. USING THE SERVICE

7.1 Using Upride:

Users shall access services only through the Platform.
Upride is a technology-enabled driving education and mobility marketplace that connects learners with qualified instructors, vehicles, and service partners for driving courses and transport authority–related services (e.g., learner's licence, driving licence, international driving permit, vehicle registration transfers, and other RTO-related processes).
Upride does not provide these services directly and shall not be responsible for the quality, outcome, or conduct of any instructor or partner.
Users acknowledge the inherent risks of learning to drive and accept that responsibility for safe operation rests with the individual driving at the relevant time.
Any interaction between the User and any instructor or service partner is outside the scope of Upride's direct services.
Users agree that Upride is solely a facilitator and aggregator platform and holds no liability arising from insufficient, inadequate, or unsatisfactory services, information, or interactions with instructors or partners.

7.2 USERS ACKNOWLEDGMENT:

Once you have completed the registration process in accordance with Clause 3 above, you will be registered member of the App and Website ("Member") and agree to be bound by the Terms. As a Member, you will be granted immediate access to the Services.
You are solely responsible for keeping your Account details and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details, whether you authorised such activities or actions.
You acknowledge that any interaction between you and your partner facility is not within the scope of the Services provided by the App, the Website and Upride Private ltd. You indemnify Upride Private Limited in accordance with these Terms for any such interaction.

7.3 RISK ACKNOWLEDGEMENT

You acknowledge that learning to drive, using vehicles, and participating in driving-related training involve inherent risks, including personal injury, death, property damage, or third-party loss.
You voluntarily assume all risks associated with participation in driving instruction and related activities.
You acknowledge that Upride does not supervise, control, or guarantee the manner, quality, or safety of services provided by independent instructors, driving schools, consultants, or other service partners.
The aggregate liability of Upride for all claims arising under this Agreement is limited to the lesser of:
- a. ten times the amount paid by the User for the services giving rise to the claim; or
- b. INR [insert amount].

7.4 RESPONSIBILITY DURING SESSIONS

Responsibility for the safe operation and control of any vehicle during training rests with the individual operating the vehicle at the relevant time, whether learner or instructor, subject to applicable law.
Upride does not provide real-time supervision of driving behavior. You are solely responsible for obtaining and maintaining any personal, vehicle, or medical insurance coverage for yourself or your vehicle. Upride does not provide any insurance coverage unless expressly stated.

7.5 THIRD-PARTY CONDUCT DISCLAIMER

7.5.1 Upride does not control the actions, conduct, or compliance of instructors, driving schools, consultants, service partners, or other Users.
7.5.2 Upride shall not be liable for any accident, injury, harassment, molestation, assault, misconduct, negligence, omission, delay, deficiency in service, property damage, theft, or any third-party loss arising from the acts or omissions of any such third party.
7.5.3 Any claims arising from such incidents must be resolved directly between the concerned parties. Users agree to fully indemnify Upride against any claims, losses, or liabilities arising therefrom.

7.6 INSURANCE DISCLAIMER

7.6.1 Users are solely responsible for obtaining and maintaining any personal, medical, or vehicle insurance coverage for themselves or their vehicles.
7.6.2 Upride does not provide any insurance coverage unless explicitly stated.

8. CHARGES AND PAYMENT

8.1 Upride may charge service fees or facilitate collection of fees on behalf of instructors or partners.
8.2 All prices displayed are subject to change.
8.3 Payments once made are non-refundable unless expressly stated. In case of disputes over service delivery, Users may raise a complaint under Clause 9. Upride may facilitate communication between Users and partners but is not responsible for refunding payments made to instructors or partners

9. COMPLAINTS

9.1 In the event that at any time you have a complaint or dispute regarding the Service or the Platform you can notify us via the Platform or by sending an email to our customer service email support@upride.co.in

10. BREACH

10.1 You acknowledge and agree that in order to protect the rights and interests of other users of the Platform and Upride Private ltd, we may suspend your Account or permanently block you from using the Platform without notifying you in advance if we determine, in our sole and absolute discretion, that you have breached any of the terms of this Agreement.
10.2 After any of the above actions is taken, we will text you a notification message. If you have any question regarding our handling of your violation, you may appeal to our customer service email at support@upride.co.in. The time frame for appealing is not more than 7 days from the date of the issue itself.

11. LIMITATIONS OF OUR LIABILITY

11.1 Nothing in this Agreement shall limit or exclude Upride's liability for:

a. death or personal injury caused by its negligence; or
b. fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

11.2 To the maximum extent permitted by law, Upride shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, goodwill, or other intangible loss) arising out of or relating to the use of the Platform or Service.

11.3 Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to all Users.

11.4 Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. Accordingly, the above limitation may not apply to you.

11.5 Each provision of these terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is to allocate the risks under these terms between the parties. This allocation is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of these terms. The limitations in this clause 11 will apply even if any limited remedy fails of its essential purpose.

11.6 You further specifically acknowledge and agree that your use of the Service, Upride Private Limited and/or the Platform are at your sole risk. To the fullest extent permitted by law Upride Private Limited disclaims all express and implied warranties, including warranties of merchantability and fitness for purpose. All of the Service, Upride Private ltd, and the Platform are provided "as is" and "as available" (and you rely on them solely at your own risk). Upride Private Limited does not represent or warrant that Upride Private Limited services or the Platform will be error-free. You acknowledge and agree that delays, omissions, interruptions, or inaccuracies could exist with respect to any of the Service and/or the Platform. You assume full responsibility and risk of loss for using any of the Service, Upride Private Limited services and/or the Platform, and Upride Private Limited is not liable for any claim attributable to any of the foregoing. You assume full and complete responsibility and liability for all consequences and claims of any kind or nature whatsoever related to your stolen or lost Upride Private Limited goods whilst under your control.

11.7 Upride does not provide any personal accident, medical, or vehicle insurance to Users unless expressly stated.

12. OWNERSHIP AND INTELLECTUAL PROPERTY

You agreeing to this Agreement and becoming a User only entitles you to the Service in accordance with the terms and conditions set out in this Agreement. There is no other authorization, cooperation, partnership or agency between you and us.
You acknowledge that all intellectual property rights in and to the Platform (including copyright, trademarks, trade names, logos, source and object codes) and relevant proprietary confidential information in the Platform is and shall remain the exclusive property of us or our licensors and nothing in this Agreement shall operate to transfer any intellectual property rights in and to the Platform or any other intellectual property rights owned by us or our licensors to you. You acknowledge and agree that, without the express written authorization of the owner of such intellectual property rights, you may not use, modify, rent, let, sell, transmit or otherwise violate the above intellectual property rights (such as reverse engineering, decompiling).
The name and logos of Upride Private Limited are trademarks and trade names of Upride Private Limited and may not be duplicated, imitated or used in whole or in part without our prior written approval. In addition, you acknowledge and agree that all pages, text, graphics, images, button icons and scripts on the Platform form are owned by us and you shall not, or cause any third party to, duplicate, imitate or use in whole or in part without our prior written approval.
We grant you a limited, royalty-free, non-exclusive, personal, revocable and non-transferable, license to download and use the Upride Private Limited App for your own personal, non-commercial purposes, subject to your compliance with this Agreement. You may use the Upride Private Limited App and our Service only as permitted by this Agreement.
You are fully and solely responsible for all content, texts and images that you upload, post, transmit or share on the Platform ("User Content"). You may not upload, post, transmit, share or provide any User Content on the Platform that you did not create or that you do not have permission to upload, post, transmit or provide. You represent that you own or have sufficient other legal rights to any and all of your User Content. You agree to only provide User Content that is not in violation of any applicable law and does not infringe any third party's rights (e.g., not in violation of any applicable intellectual property law or in breach of any agreement). Otherwise you will solely be responsible for all related liabilities. At any time and from time to time, and without your consent, we may review the Platform and delete, remove, or restrict any access to or viewing of any User Content, in our sole discretion and without any notice or cause. When you upload, post, transmit, share or provide User Content on the Platform, you automatically authorize us to make such copies thereof as we may deem, in our sole discretion, necessary or appropriate. By uploading, posting, transmitting, sharing or providing User Content on the Platform, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, transferable, royalty free, worldwide right and license to use, copy, publicly perform, publicly display, sublicense, reformat, translate, excerpt, distribute, modify, prepare derivative works of, or incorporate into other works any User Content for any purpose (commercial, advertising, or otherwise).
You agree that we may access, store and use any information that you provide so long as we comply with the terms of the Privacy Policy and your privacy settings. During the applicable copyright protection period, you hereby grant us and our affiliates a royalty-free license to use such information by means that include storage, usage, duplication, revision, editing, publication, exhibition, translation and dissemination, or include such information in other works using mediums currently known or to be developed in the future. Such use license shall be global, non-exclusive, transferable and sub-licensable and permit the use without the consent of you or any other person or the need to notify you or any other person, so long as the following conditions are met:
- You may terminate your license by deleting certain content you have provided or closing your account on the Platform, unless it takes some time to remove the content from the backup system and other systems.
- We will not use your content to advertise other products and services (including sponsored content) without your consent.
- We shall obtain your consent if we intend to grant others the right to release your content outside the Platform.
- We may edit your content and adjust its format (such as translating it, modifying the font, layout or file name or removing metadata), but we will not modify its meaning.
- With regard to any suggestion or other feedback about the Service you submit, you agree that we may (but are not obliged to) use and share such feedback for any purpose without any compensation to you.

13. INDEMNIFICATION

You agree, without limitation, to indemnify and hold Upride Private Limited and its employees and agents harmless from any death, injury, or damage to yourself, another person or persons, or property arising out of or in any way connected to your use of any Upride Private Limited or the Platform caused by your acts, omissions or negligence.
You agree to indemnify and hold Upride Private Limited and our associated parties jointly providing the Service with us, harmless from all liabilities, claims, losses, damages, expenses, costs (including legal fees incurred at trial, on appeal, or otherwise), debts, fines, penalties and charges, whether direct or indirect, including consequential, exemplary, incidental, special, punitive, lost profits, or otherwise that arise out of or relate to:
- your misuse or inability to use the Platform,
- your misuse of any information on or from the Platform,
- any unauthorized access or alteration of your transmission or data in connection with the Platform,
- any prohibited or malicious action or inaction by you that disrupts the Platform or the Service.
If your conduct causes us to pay third parties' claims, we may claim from you for all the losses after we undertake monetary and other obligations to third parties.

14. TERMINATION OF THIS AGREEMENT

14.1 User Termination.

You may terminate this Agreement in any of the following ways:

If you notify us via the Platform at any time that you wish to cease using the Service and the Platform;
If you cease using the Service and the Platform and expressly reject any changes to this Agreement before such changes become effective.

14.2 TERMINATION INITIATED BY UPRIDE

We may terminate this Agreement in any of the following ways:

If you breach any of the terms of this Agreement;
If in our opinion your continued use of the Service or the Platform would be detrimental to the Service, the Platform or other users;
If you expressly reject any changes to this Agreement notified to you from time to time.
Clauses relating to liability, indemnity, dispute resolution, IP, and disclaimers shall survive termination.

14.3 Settlement after Termination.

Upon the termination of this Agreement, we shall still have the rights to make claims against you in accordance with this Agreement for any prior breaches by you or any outstanding financial obligations you may have.

15. COVENANTS AND PROHIBITIONS

15.1 Covenants.

You shall ensure that your conduct is in compliance with the following requirements when you access or use the Service:

Compliance with all the applicable laws, including but not limited to tort law, privacy laws, intellectual property laws, tax laws and regulatory requirements;
Provision of accurate information and updating them in a timely manner;
Using your real name, identity and other personal information in the personal data file;
Using the Service in a civilized and proper manner.

15.2 Prohibitions.

You covenant that you will not use the Platform to conduct any illegal activity or any of the following acts:

Using the Platform when you do not have the legal capacity or you are suspended from using the Service temporarily or permanently;
Transferring your Account to any third party without our consent;
Infringing others' legal rights and interests in any way through the Platform, including collecting any other person's login information or other personal information, using or attempting to use any other person's account, harassing, insulting, threatening, coercing or hurting any other person, or sending any other person junk mails or other unwelcome messages or infringing any other persons' intellectual property rights, etc.;
Interfering or sabotaging the Platform, its server or its network, or to creating unreasonable or inappropriate load on our server or system by any means, or conducting any activity that may result in breakdown, overloading or damages (including spreading worms, viruses, spyware, malware or other destructive codes) or implanting content or codes on user browsers or devices, or altering or disturbing the render effects or display of our website on the user browser or device by other means, or uploading viruses or other malicious codes;
Without legal authorization, using techniques on purpose to intercept, tamper, steal, record, visit, collect, store, use, spread, disclose or delete information that you are not authorized to access from the Platform, such as other users' personal information, content or data relating to competitive services (determined at our discretion) or other confidential information which does not belong to you;
Violating or evading any laws or any of our policies or rules or any decisions about your Account status;
Taking any action to evade our technical and security measures;
Infringing our intellectual property rights or other rights, including but not limited to using Upride Private Limited or our other commercial logos in any commercial name, email or website, deleting any notification contained in our services on copyrights, trademarks or other ownership, damaging any of our patents, copyrights, proprietary technology, programs, software or data base information that we possess or legally use, through copying, disseminating, publicizing, decoding, partitioning or producing derivatives etc.;
Without our explicit consent, implying or stating that you are an affiliate of the Platform or have any agency relationships with it.
Without our permission, renting, leasing, lending, borrowing, trading, selling or reselling our services or other relevant information or data, or monetizing or commercializing any of our service functions;
Deleting, shielding or hiding any advertisement in our services;
Using automatic programs or other automatic methods to visit our service, adding or downloading address books or sending or redirecting messages;
Duplicating, modifying or creating derivatives of the Platform or any other relevant technologies (except otherwise authorized by us), or monitoring the usability, performance or functions of our services for competition purposes, or participating in establishing frame, making mirror images or other activities of imitating the appearance of our website or functions, or changing, modifying, re-editing or altering our services, or changing, modifying or altering other websites in order to create a wrong impression that such websites are related to our services.
Visiting our Service via web pages not expressly provided by us;
Rewriting any security functions of our Services or the Platform;
Assisting or encouraging any violation of this Agreement or our policies;
Using our Service for any unlawful or illegal activity or which would be considered offensive and/or antisocial behavior; and
Any other unlawful conduct detrimental to the Service and/or the Platform.

15.3 Although we impose standards for conduct on our users, we do not control or regulate our users' conduct on the Platform. Therefore, we will not be responsible for any content or information disseminated or shared by the users on the Platform. If you believe that a user has violated the terms of this Agreement or any of our policies, then please contact us at support@upride.co.in. Although we try to maintain a safe environment, we are not responsible for the posts of any users and disclaim any liability for the conduct or content of any users. If you, under any circumstance, and without our authorization, commit any prohibited act, or publicize or disseminate any prohibited information, you will be solely responsible for all related liabilities and risks.

16. NOTICES

16.1 If you have an Account with us, you agree that we may provide you any and all required notices electronically through your Account or other electronic means such as email, or pop-up messages or pushed messages on the Platform in accordance with our Privacy Policy.

17. GOVERNING LAW

17.1 Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time.

The seat and venue of arbitration shall be Bangalore, Karnataka,India. The arbitration proceedings shall be conducted in the English language.

The arbitral tribunal shall consist of a sole arbitrator mutually appointed by the Parties, failing which the appointment shall be made in accordance with the provisions of the Arbitration and Conciliation Act, 1996.

The award passed by the arbitrator shall be final and binding on the Parties and may be enforced in any court of competent jurisdiction.

18. FORCE MAJEURE

18.1 We shall undertake basic security obligations in accordance with law, but will not be responsible for damages resulting from the maintenance of the information network equipment, connection failure, malfunction of the computer, communication or other system, power breakdown, strike, riot, fire, flood, windstorm, explosion, war, government actions, changes of laws, regulations, administrative provisions and other rules, orders of judicial or administrative authorities or acts or omissions of any third party.

19. MISCELLANEOUS

19.1 This Agreement (including but not limited to the Privacy Policy, Usage Policy and any additional terms that we have notified you of being applicable to specific services) constitutes the entire agreement between the parties with respect to its subject matter. It supersedes all previous agreements and understandings between the parties.
19.2 We may assign, transfer, delegate, or otherwise sub-contract our rights under the terms of this Agreement in our sole discretion.
19.3 If we fail to enforce a provision of the terms of this Agreement, you agree that such a failure does not constitute a waiver to enforce the provision (or any other provision hereunder).
19.4 If any provision of the terms of this Agreement is held or made invalid, the invalidity does not affect the remainder of the terms of this Agreement. We reserve all rights not expressly granted in the terms of this Agreement and disclaim all implied licenses.